FREQUENTLY ASKED QUESTIONS
A little help, made simple.
Find answers to common questions about Beluravo macarons, ordering, shipping, storage, and more.
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OUR MACARONS
Product Questions
What is a French macaron? +
A French macaron is a delicate sandwich cookie made with almond flour and a light meringue-based shell, paired with a flavorful filling. They are known for their smooth shells, soft centers, and slightly chewy texture.
Are Beluravo macarons gluten-free? +
Our macarons are made without wheat-based ingredients. However, they are produced in a facility that is not certified gluten-free, so we cannot guarantee the absence of cross-contact.
Do your macarons contain nuts? +
Yes. Traditional French macarons are made with almond flour and therefore contain tree nuts. Some flavors may also contain additional nuts or ingredients processed in facilities that handle other allergens.
Do you use artificial colors or preservatives? +
Beluravo focuses on thoughtfully selected ingredients, including natural colors and no artificial preservatives.
Are all flavors available all the time? +
Not always. Some flavors may be seasonal, limited, or temporarily unavailable. The flavor options shown on the product page are the current available selections.
KEEPING THEM DELICIOUS
Storage & Serving
How should I store my macarons? +
Refrigerate your macarons after delivery to maintain their best texture and freshness. Keep them sealed in their original packaging or in an airtight container.
How long do macarons stay fresh? +
For best quality, enjoy refrigerated macarons within approximately 7 days. They may also be frozen for longer storage.
Can I freeze my macarons? +
Yes. Macarons can be frozen for up to approximately 60 days when stored properly in an airtight package. We recommend freezing them only once for the best texture.
Should I eat macarons directly from the refrigerator? +
For the best flavor and texture, allow refrigerated macarons to rest at room temperature before serving. This helps the filling soften and allows the flavor to fully develop.
YOUR ORDER
Ordering
Can I change or cancel my order? +
Please contact us as soon as possible if you need to make a change. Once an order has entered production or has shipped, we may not be able to modify or cancel it.
Can I send Beluravo macarons as a gift? +
Absolutely. Macarons make a beautiful gift for birthdays, thank-yous, celebrations, or simply because. Enter the recipient’s shipping address during checkout.
Can I choose my own flavors? +
Flavor selection depends on the product. Some collections offer specific flavors, while others may offer a selection or curated assortment. Please refer to the individual product page for details.
ON THE WAY
Shipping
How quickly will my order ship? +
Most orders require approximately 3–5 business days for processing before shipment. Estimated delivery timing will depend on the shipping method and destination.
Do you ship macarons nationwide? +
We ship within the United States to eligible destinations using shipping services selected to help your macarons arrive safely.
What should I do when my package arrives? +
Bring your package inside as soon as possible after delivery and refrigerate the macarons promptly. Macarons are temperature-sensitive, particularly during warmer weather.
What if my order arrives damaged? +
Please contact us promptly and include your order number along with clear photos of the package and affected macarons. This allows our team to review the issue and determine the appropriate next step.
What if my package is delayed by the carrier? +
Carrier delays can occasionally occur after a package leaves our facility. If your tracking appears delayed or unusual, please contact us and we’ll help review the shipment.
FOR BUSINESSES
Wholesale
Does Beluravo offer wholesale? +
Yes. We welcome inquiries from retailers and other businesses interested in carrying Beluravo products. Please contact us through our Contact page and tell us a little about your business.
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